Refund policy

Returns and exchanges are available only for orders within Australia. Unfortunately, due to high shipping costs, we are unable to offer returns or exchanges for international orders.

Exchanges:

• We accept exchanges within 14 days of purchase.
• Items must be unwashed, unused, undamaged, and in original condition with all tags attached.
• Exchanges are not available for change of mind, final sale items, or custom-made items unless there was an error on our part.
• Please carefully check sizing and details as products from different brands may vary.
• Contact us before initiating any return or exchange to allow us to inspect and approve your request.

Defective or Incorrect Items:

• Inspect your order upon receipt and contact us immediately if items are defective, damaged, or incorrect.
• For faulty products, we will notify you after inspecting your return to confirm if the refund is approved.
• Approved refunds will be processed automatically to your original payment method.
• Note that processing time for refunds by your bank or credit card company may vary.

Return Shipping:

• Customers are responsible for all return postage and exchanges.
• Items should be packed securely, and we recommend using a tracked shipping method for efficient processing.

For more information on refunds and exchanges, please visit the FAQ page: https://thepetcentral.com.au/pages/faq

For any questions or concerns, please contact us at hello@thepetcentral.com.au.