Privacy policy
This Privacy Policy describes how thepetcentralau.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions about this policy, our privacy practices, or wish to make a complaint, please contact us at hello@thepetcentral.com.au.
Collecting Personal Information
When you visit the Site, we collect certain information about your device and interaction with the Site to optimize your experience and process your purchases. We also collect additional information if you contact us for customer support.
Personal Information We Collect
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Device Information: Automatically collected when you access the Site using cookies, log files, web beacons, tags, or pixels. This includes your IP address, browser type, time zone, and other browsing data.
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Order Information: Collected when you make a purchase, including name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
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Customer Support Information: Provided by you when you contact us for assistance.
Use of Personal Information
We use your Personal Information to provide and fulfil our services to you, process payments, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services as per your preferences.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. We may also disclose your information to comply with legal obligations or protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you. You can opt-out of targeted advertising through links provided in the “Behavioural Advertising” section above.
Cookies
We use cookies to enhance your browsing experience and improve our services. You can control cookies through your browser settings, but please note that blocking cookies may impact site functionality.
Data Retention
We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Minors
The Site is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from minors. If we become aware that a minor has provided us with Personal Information, we will take steps to delete such information.
Your Rights
You have the right to access, correct, or delete your Personal Information. Please contact us using the details provided in the “Contact” section above.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates.
Complaints
If you have concerns about our handling of your Personal Information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.